Shipping policy
Shipping & Delivery
Thank you for shopping with us! We aim to process and deliver your order as quickly as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation after your purchase has been completed.
Delivery Time
- West Malaysia: Approximately 2–5 business days.
- East Malaysia: Approximately 3–7 business days.
- Delivery times may vary depending on the courier service, location, weather, public holidays, or other circumstances beyond our control.
Shipping Charges
- Shipping fees will be calculated and displayed at checkout based on your delivery location and order.
- Any applicable free-shipping promotions will be stated during the promotion period.
Tracking
Once your order has been shipped, you may receive a tracking number so you can monitor your parcel's delivery status.
Delayed or Missing Orders
If your parcel has not arrived within the estimated delivery period, please contact us with your order number and we will assist you in checking the delivery status.
Incorrect Address
Please make sure your delivery address and contact details are correct before completing your order. We are not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.
Damaged Parcels
If your parcel arrives damaged, please take photos or videos of the packaging and product and contact us as soon as possible so we can assist you.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer service team.